Graph Based Routing

http://roysvork.wordpress.com/2013/08/20/graph-based-routing/

Microsoft Dynamics CRM 2011 User's Guide (Word version)

http://www.microsoft.com/en-us/download/details.aspx?id=27134

Web Publish how to automate multi-project publish with file system

http://blogs.msdn.com/b/webdev/archive/2013/09/22/web-publish-how-to-automate-multi-project-publish-with-file-system.aspx

How bad is smelly code?

http://fagblogg.mesan.no/how-bad-is-smelly-code/

What is Queue definition in Microsoft CRM?

Queues are places in organizing, prioritizing, and monitoring the progress of your working items in CRM.

In CRM following entities are enabled for Queues by default:
Appointment
Campaignactivity
CampaignResponse
Email
Fax
Incident
Letter
PhoneCall
RecurringAppointmentMaster
ServiceAppointment
Task


Reference:
http://msdn.microsoft.com/en-us/library/gg328459.aspx